Marketing Insight and Plans

When reviewing our clients' operations we will always take into consideration the marketing offer to their clients and how their product, price and placement fits in with this. We will look at:

• Point of sales information
• Product display
• Labelling
• Pricing architecture
• Infrastructure
• Customer flow
• Staff uniform, appearance and attitude
• Overall offering and ambience

Business Analysis and Mystery Shoppers

When working in your business every day it is often hard to get an objective overview of how the business is running and where your team or service is not operating to its best ability. We will look at your operation with fresh eyes and come back with practical changes that will enhance your business. Our observations are incisive feeding back to you on:

• Product offering
• Environment
• Service experience
• Staff appearance and attitude
• Health & safety
• Sustainability approach
• Truth to brand qualities and promises
• Overall how effectively the business is operating

Clients include restaurants, hotels, contract caterers, event caterers, upmarket food halls and event venues. We are happy to look at a single unit or chains with our expertise including looking at brand consistency.

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